Shipping policy

At IGNOVERA, we aim to make the delivery process as clear and convenient as possible.

Order Processing

Orders are processed after successful payment confirmation.

Processing times may vary depending on product availability and order volume. Once your order has been dispatched, you will receive shipping information where tracking is available.

Delivery Times

Estimated delivery times may vary depending on:

  • Delivery destination

  • Product availability

  • Order processing time

  • Shipping method

  • Carrier conditions

  • Customs or import procedures, where applicable

Any delivery timeframe displayed on our website should be considered an estimate rather than a guaranteed delivery date.

Shipping Charges

Applicable shipping costs will be displayed during checkout before you complete your purchase. Shipping charges may vary depending on the destination, order, product, and shipping method.

Tracking

Where tracking is available, tracking information will be provided after the order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

Delayed Deliveries

Although we work with shipping providers to facilitate timely delivery, circumstances outside our control may occasionally cause delays. These may include carrier disruptions, severe weather, customs processing, public holidays, or other unforeseen circumstances.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout. Please contact us immediately if you notice an error.

We cannot guarantee that shipping information can be changed once an order has entered processing or has been dispatched.

Customs and Import Charges

For international orders, customs duties, taxes, or other import-related charges may apply depending on the destination and applicable laws. Where applicable, such charges are the responsibility of the customer unless otherwise stated at checkout.

Delivery Issues

If your order has not arrived within the applicable estimated delivery period, or if you receive a damaged or incorrect item, please contact us at:

Email: ignovera@outlook.it
Phone: +39 347 865 5891

Please include your order number and relevant details so that we can investigate and assist you.

Changes to This Policy

IGNOVERA reserves the right to update this Shipping Policy when necessary. Any changes will be published on this page.